Online Course » CW203 Child Welfare II - Advanced Communication Strategies

Course Description:
This module focuses on effective communication skills, motivational interviewing from a strength-based approach, communication with different populations, and how confidentiality affects all communication. The act of communicating takes at least two people: the sender of a message and the receiver of a message. People communicate through words, actions, facial expressions, pictures and signs. It is important to know how to effectively communicate with the individuals you serve as well as with other people within your environment. 
Course Objective:
• Define communication, including the reasons we communicate and barriers to effective communication. 
• Identify effective communication strategies that can be used at different levels of the organization.
• Identify your personal values and how they affect your relationships with the people you work with. 
• Describe effective communication skills for communicating respectfully with or about clients. 
• Comprehend the principles of confidentiality and how they affect communication. 
Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Hours:
1.00
Certificates:
VeReality2 - view details

Order Online Course

Quantity Unit Price
$22.33




Other Courses You May Be Interested In

DD08 Developmental Disability - Vocational, Educational, and Career Support
The purpose of this module is to learn how to apply teaching techniques to community participation, career and vocational growth and other educational tasks that will enhance a person’s community participation, risk-taking and increased choice making.


DD05 Developmental Disability - Community Supports and Service Networking
The purpose of the module is to describe the importance of positive relationships, social connections and an affiliation with community groups positively on the quality of our lives and the lives of the individuals we support.  The learner’s role is to assist the individual in developing and maintaining these meaningful relationships in the co ...

MH07 Mental Health - Advocacy
The purpose of this module is to help you explore ways to work with the individual to gather information related to a situation that may require advocacy. You will also become aware of human rights, legal and other issues that affect all of us, including people using mental health programs. We will also review some advocacy strategies available to ...

ASD04 Autism Spectrum Disorder - Assessment
Assessments are critical in determining the services and supports an individual receives. Assessments also serve to identify changes and recognize newly acquired skills. The Direct Support Professional has an important role in monitoring the needs and wants of the individual and assuring that services provided support the individual’s goals.

MH01 Mental Health - Introduction to Human Services and Professionalism
The purpose of this module is to provide an introduction to human services and mental health, and additional material on professionalism and professional boundaries. The module concludes with a discussion of cultural responsiveness and diversity. 
Forgot Password help button image