CW209 Child Welfare II - Crisis Intervention for Children and Families
In this module we will provide an overview of crisis, crisis intervention and emergency services when working with children and families involved in the child welfare and juvenile justice systems. It is followed by a presentation of some of the resources available to these clients and you when assessing and responding to crises.
LFS10 Frontline Leadership - Crisis Intervention and Conflict Resolution
As the frontline supervisor you need to understand your role and responsibilities in responding to and supporting your staff through a crisis situation. It is also important to understand and value the debriefing process and to supervise others during times of conflict. Crisis as discussed in this module will focus on interactions between staff mem
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LFS02 Frontline Leadership - Communication
The act of communicating involves at least two people, the sender of a message and the receiver of a message. People communicate through words, behaviors, gestures, facial expressions, pictures, and signs. Communication is an essential tool in supervision. It is important for the frontline supervisor to know how to effectively communicate with thei
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LFS07 Frontline Leadership - Fiscal Responsibility
The frontline supervisor has a fiscal responsibility to the individual receiving services, to the staff and vendors delivering services through the program or activities, and to the Agency. To be fiscally responsible, you need to have knowledge about the budget process, the elements of a budget, how decisions are made and who is responsible. Unders
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CW201 Child Welfare II - Child Welfare Services and Professionalism
This module is an introduction to child welfare and the juvenile justice system, and additional material on professionalism and professional boundaries. The module concludes with a detailed discussion of cultural responsiveness and diversity.